Shipping Policies

Orders will be shipped from our East Coast warehouse within 2 business days of placing your order. If you placed your order before 1pm EST Monday - Friday, your order will be processed and shipped from the same day. Orders placed after 1pm will be processed and shipped the next business day. If you placed your order on a Saturday or Sunday, your order will be processed and shipped the following Monday. Standard shipping transit time is 2-7 business days to all continental US destinations. Please note As of January 1, 2016, due to UPS requirments, all residential packages with values of $1,000 or more will require a signature at time of delivery.

SHIPPING RATES

Any order up to $49.99: UPS ground shipping and handling charge is $5.00

We offer Complimentary UPS Ground shipping on all orders over $50 (exceptions below).

Priority Shipping & Handling Rates:

For UPS 2 Day the total shipping and handling charge is $29.95
For UPS Overnight the total shipping and handling charge is $39.95

Please note, Free shipping applies to online orders shipped via UPS ground (standard) and totaling $50+ after applicable discounts and before shipping, handling and taxes where applicable are added. Rates quoted on this page do not apply to International shipping. Priority shipping and Free Shipping is not available for orders with oversize items such as quilts and teepees. UPS will only ship to a valid street address and does not ship to P.O. Boxes.

Please INTERNATIONAL SHIPPING has been temporarily removed. We hope to renew this option in November 2016. Thank you for your patience and understanding during this period.

If you have a question about our shipping policies or time in transit, please contact our customer service line at 877.695.7655 (toll free) or email us at service@rollerrabbit.com

*2nd Day and Overnight orders must be submitted Monday through Friday by 1pm ET  to be prcessed and shipped the same day. Orders placed after 1pm will be processed and shipped the next business day (for Friday this would generally mean Monday). Orders placed Saturday and Sunday will be processed and shipped the following Monday. We do not offer overnight delivery to Alaska, Hawaii or P.O. Boxes.