FAQS

What are the details of the Cyber Monday Sale?

Offer valid through 11:59 PST on 12/1/14 online at www.robertarollerrabbit.com ONLY. Must use code: cybermonday to redeem this offer online at www.robertarollerrabbit.com. Customer must pay applicable sales tax. Offer limited to stock on hand. No rain checks. Not valid on prior purchases or in combination with any other merchandise sale, promotion, discount code, coupon and/or offer. No cash value. Void where prohibited. Taxes and other restrictions may apply. Offer excludes all sleep wear.

What is hand block printing?

Hand block printing is a centuries old craft performed by the finest artisans in India. This painstaking process involves the application of raw mixed paints on fabric using handmade irons or woodblocks. Because this is all done by hand (not one machine involved) and then dried by the sun, you will find some color and printing differences between fabrics and products. This is what gives our collection its unique charm, and makes each piece special.

What is the best way to care for my product?

Most of our products can be machine washed in cold water. Use mild detergent on the gentle cycle, do not ever use bleach. Line drying is preferable or delicate/low dryer setting. Items that require dry cleaning will be indicated on product care instructions. We recommed using dryer or tennis balls when tumble drying our quilts and baby blankets.

What if my item is out of stock?

We try and take items off the website as soon as we do not have them in stock. If you find an item you would like to purchase but cannot see this on the web site or do not see this item  in your size, most likely we are sold out and will be getting this back into stock soon. If you cannot find an item for whatever reason, please contact Customer Service and we’ll try and help you get what you want!

How will I know when my order has been shipped?

You will receive an email when your order has left our warehouse and is in route to the address you provided with your order. The email will include all your order information and shipping provider tracking number.

Can I return an item I bought on our website to one of your stores?

You may exchange items purchased on our website at our physical retail locations, no returns or refunds will be issued. This policy is at the discretion of the store manager at each location and will be evaluated on a case-by-case basis. Items purchased at any of our physical retail locations will not be accepted for return or exchange via the website and/or warehouse.

How will I know when my return or exchange has been processed?

You will receive an email from Customer Service once your return or exchange has been processed. In the event of a refund, please allow up to 2 weeks for this to post to your account.

How do I reach customer service?

We are available 10am - 6pm, Monday through Friday. Call us toll free 877.695.7655 or email service@robertafreymann.com

I am interested in working at Roberta Freymann, who should I contact?

We are always on the lookout for dynamic and dedicated individuals to join our team. If you are interested in an internship or another position within our company, please email your resume to jobs@robertafreymann.com

Color accuracy

Due to the handmade nature of our items, from time to time there may be slight differences in color between products pictured on our site and items you receive. While we work hard to make sure what you see is what you get, sometimes variations happen during production and drying times. The color shown in our product images is as close a representation we can provide at the time of the product itself. If you are not satisfied with your item, please see our Return & Exchange Policy.