FAQS

What is hand block printing?

Hand block printing is a centuries old craft performed by the finest artisans in India. This painstaking process involves the application of raw mixed paints on fabric using handmade irons or woodblocks. Because this is all done by hand (not one machine involved) and then dried by the sun, you will find some color and printing differences between fabrics and products. This is what gives our collection its unique charm, and makes each piece special.

What is the best way to care for my product?

Most of our products can be machine washed in cold water. Use mild detergent on the gentle cycle, do not ever use bleach. Line drying is preferable or delicate/low dryer setting. Items that require dry cleaning will be indicated on product care instructions. We recommed using dryer or tennis balls when tumble drying our quilts and baby blankets.

What if my item is out of stock?

We try and take items off the website as soon as we do not have them in stock. If you find an item you would like to purchase but cannot see this on the web site or do not see this item  in your size, most likely we are sold out and will be getting this back into stock soon. If you cannot find an item for whatever reason, please contact Customer Service and we’ll try and help you get what you want!

How will I know when my order has been shipped?

You will receive an email when your order has left our warehouse and is in route to the address you provided with your order. The email will include all your order information and shipping provider tracking number.

Can I return an item I bought on our website to one of your stores?

No. Please follow our return/exchange directions. Items purchased at any of our physical retail locations will not be accepted for return or exchange via the website and/or warehouse.

How will I know when my return or exchange has been processed?

You will receive an email from Customer Service once your return or exchange has been processed. In the event of a refund, please allow up to 2 weeks for this to post to your account.

How do I reach customer service?

We are available 10am - 6pm, Monday through Friday. Call us toll free 877.695.7655 or email service@robertafreymann.com

I am interested in working at Roberta Roller Rabbit, who should I contact?

We are always on the lookout for dynamic and dedicated individuals to join our team. If you are interested in an internship or another position within our company, please email your resume to jobs@robertafreymann.com

Color accuracy

Due to the handmade nature of our items, from time to time there may be slight differences in color between products pictured on our site and items you receive. While we work hard to make sure what you see is what you get, sometimes variations happen during production and drying times. The color shown in our product images is as close a representation we can provide at the time of the product itself. If you are not satisfied with your item, please see our Return & Exchange Policy.

Rules and Regulations of Roberta Roller Rabbit Tablescape Contest

No Purchase Necessary to Enter or to Win.

Prizes and Submission Period
Entrants who upload a photo of their tables set with Roberta Roller Rabbit homewares (tablescape), follow us @robertarollerrabbit, and hashtag #RRRtablescape will be considered as effectively entered into the contest. Submission period ends May 31st, 2016.

Only photos submitted via Instagram accounts with public profiles are eligible.

Contest submission period ends May 31st, 2016. After the Submission Period ends, one entry will be selected by a jury of Roberta Roller Rabbit employees during the week of June 6th, 2016 to win the grand prize of $500 in Roberta Roller Rabbit credit. Winners will be contacted by direct message.

Eligibility
Only photos from Instagram accounts with public profiles can be entered into the contest. To enter, you must be at least 18 years of age and a U.S. citizen or permanent legal resident (green card). 
 

Inappropriate Content
Obscene, provocative or otherwise questionable content will not be considered. We retain sole discretion as to what constitutes inappropriate content.

Rights
By entering the contest, entrants agree to have their Instagram handle and submitted photo displayed on the Roberta Roller Rabbit website and Instagram account and to allow Roberta Roller Rabbit to publish photographic or video likenesses or images for promotional, marketing or other lawful purposes for any purpose, at any time, without any fee or other form of compensation. The entrant understands and acknowledges that such likenesses or images may be included in photographs or videos in whole or in part, or reproductions thereof, in color or otherwise, made through any medium. The entrant waives any right to inspect or approve the finished product or the use to which it may be applied. All negatives, prints and digital reproductions provided shall become the property of Roberta Roller Rabbit without compensation to the entrant. The entrant releases Roberta Roller Rabbit and its successors, affiliates and assigns, from any claims and/or liability relating to the use of the aforementioned likenesses or images. Roberta Roller Rabbit reserves the right to disqualify users, without notice, and for any reason.

Release For Minor Children (Under The Age Of 18)
The entrant of this photo is the parent or official guardian of the child(ren) in the photograph, and hereby grants to Roberta Roller Rabbit, its successors, affiliates, and assigns, the irrevocable and unrestricted right and permission to use and publish photographic or video likenesses or images of the child/children for promotional, marketing or other lawful purposes.

The entrant understands and acknowledges that such likenesses or images may be included in photographs or videos in whole or in part, or reproductions thereof, in color or otherwise, made through any medium. The entrant waives any right to inspect or approve the finished product or the use to which it may be applied. All negatives, prints and digital reproductions provided shall become the property of Roberta Roller Rabbit without compensation to the entrant.The entrant hereby release Roberta Roller Rabbit and its successors, affiliates and assigns, from any claims and/or liability relating to the use of the aforementioned likenesses or images.